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Business Solutions Customer Service Analyst – Regional GLOBE Office Europe






Business Solutions Customer Service Analyst –
Regional GLOBE Office Europe

GLOBE Center Europe, Warsaw,
Permanent Contract / full time  




GLOBE (Global Business Excellence) was created in July 2000 and is the most ambitious business process reengineering program we have initiated. We are seek to improve the performance and operational efficiency of our businesses worldwide by revisiting all aspects of our business practices and shaping new ways to run Nestlé.

The vision of GLOBE is to enable Markets/Businesses to accelerate the delivery of the Nestlé model ensuring sustainable competitive advantage, winning with consumers and customers while focusing on business processes and waste elimination.

As Regional Business Solutions Customer Service Analyst you will:
  • Join a multicultural team,
  • Participate in regional and global projects,
  • Support Business Excellence initiatives to standardize and simplify solutions,
  • Work together with Markets, Zone, Corporate Function and Design & Build teams as well as solution and service providers (e.g. SAP, TechM, IBM etc.) to make our business a better business.
Key responsibilities:
  • Solution Implementation/Deployment:
    • Analyse and understand business needs, document requirements, design and implement solutions.
    • Perform application changes assessment prior implementation in order to communicate and mitigate business impacts.
    • Support end users in problem solving and SAP system solution testing.
  • Solution Enhancments:
    • Gain business insights, understand business requirements and make recommendations on the applicability of the GLOBE Solutions to meet them.
    • Deliver knowledge transfer on (new) solutions taking into account the business context.
Education and experience:
  • Experience as a Super User in SAP SD or MM or Project Implementation experience
  • Good understanding of Customer Service processes / Order to Cash End to End
General requirement:

  • Fluent in English
  • Result focused
  • Enthusiastic and capable to learn fast
  • Curios and able to translate complex ideas into simple models
  • Open minded and courageous to challenge status quo
  • Agile and able to adapt quickly to changing environment
  • Flexible to travel, able to work effectively in virtual teams

Show us that you have an ability to collaborate within a global environment, that you are a proactive and have a continuous improvement attitude with strong communication skills and apply in English.

The Nestlé Group is the World’s leading Nutrition, Health and Wellness Company with around 90 billion Swiss Francs in sales, more than 339,000 employees worldwide and 442 factories in more than 86 countries. We offer an attractive and dynamic international working environment with constant opportunities for development, reflecting our conviction that people are our most important asset. Learn more about our Group and reasons to join us on www.nestle.com.



Business Solutions Customer Service Analyst – Regional GLOBE Office Europe
GLOBE Center Europe, Warsaw,
Permanent Contract / full time


GLOBE (Global Business Excellence) was created in July 2000 and is the most ambitious business process reengineering program we have initiated. We are seek to improve the performance and operational efficiency of our businesses worldwide by revisiting all aspects of our business practices and shaping new ways to run Nestlé.

The vision of GLOBE is to enable Markets/Businesses to accelerate the delivery of the Nestlé model ensuring sustainable competitive advantage, winning with consumers and customers while focusing on business processes and waste elimination.

As Regional Business Solutions Customer Service Analyst you will

  • Join a multicultural team,
  • Participate in regional and global projects,
  • Support Business Excellence initiatives to standardize and simplify solutions,
  • Work together with Markets, Zone, Corporate Function and Design & Build teams as well as solution and service providers (e.g. SAP, TechM, IBM etc.) to make our business a better business.

Key responsibilities

Solution Implementation/Deployment:
  • Analyse and understand business needs, document requirements, design and implement solutions.
  • Perform application changes assessment prior implementation in order to communicate and mitigate business impacts.
  • Support end users in problem solving and SAP system solution testing.
Solution Enhancements:
  • Gain business insights, understand business requirements and make recommendations on the applicability of the GLOBE Solutions to meet them.
  • Deliver knowledge transfer on (new) solutions taking into account the business context.

Education and experience

  • Experience as a Super User in SAP SD or MM or Project Implementation experience
  • Good understanding of Customer Service processes / Order to Cash End to End

General requirement

  • Fluent in English
  • Result focused
  • Enthusiastic and capable to learn fast
  • Curios and able to translate complex ideas into simple models
  • Open minded and courageous to challenge status quo
  • Agile and able to adapt quickly to changing environment
  • Flexible to travel, able to work effectively in virtual teams

Show us that you have an ability to collaborate within a global environment, that you are a proactive and have a continuous improvement attitude with strong communication skills and apply in English.

aplikuj


The Nestlé Group is the World’s leading Nutrition, Health and Wellness Company with around 90 billion Swiss Francs in sales, more than 339,000 employees worldwide and 442 factories in more than 86 countries. We offer an attractive and dynamic international working environment with constant opportunities for development, reflecting our conviction that people are our most important asset. Learn more about our Group and reasons to join us on www.nestle.com.

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