Customer Service Junior Specialist

Accenture is a global management consulting, technology services and outsourcing company, with approximately 281,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world's most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$28.6 billion for the fiscal year ended Aug. 31, 2013. Its home page is http://www.accenture.com/. Accenture's Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.   Customer Service Junior Specialist Poland, Warsaw Key responsibilities include: Identification and response to customer inquiries Processing errors of the billing cycle Complain handling Performing checks and bookings of incoming payments Invoicing corrections Performing data administration tasks   Qualifications Communicative English, knowledge of German would be an asset Experience in customer service, service delivery, logistics, order entry or accountancy will be an assets Experience with direct co-operation with external Client and Vendor management Good MS Office skills Ability to work under stress Readiness for travelling if required   We offer: Challenging job in a professional and multinational environment Opportunity to gain broad analytical skills and experience, together with highly marketable specialist expertise in their chosen areas Dynamic working environment Opportunity to work for the most recognized brands in the world Online and classroom trainings Notable discount for the language courses (incl. you and your family members) Social benefit packages including: private medical care, Sodexo vouchers, Benefit sport club cards, life insurance, professional photo classes Open communication among all employees and across the teams Ongoing mentoring and support not only during the induction period Friendly work atmosphere and chill-out spaces for chats Accelerate runners club and the participation in various employee initiatives Attractive salary and benefits Apply on-line or send your CV with reference numer 14/DlaStudenta/00235749 via e-mail praca.outsourcing@accenture.com When applying please enclose the below statement:  "I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them." Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.